更新时间：2020-04-29 11:25:04
封面
版权信息
ABOUT THE AUTHORS
FOREWORD
PREFACE
ACKNOWLEDGMENTS
INTRODUCTION
Chapter 1 PAST PERFORMANCE IN CONTEXT
DEFINITION
COLLECTING PAST PERFORMANCE INFORMATION
EVALUATING PAST PERFORMANCE
PROBLEMS WITH PAST PERFORMANCE
HISTORY OF GOVERNMENT USE
Chapter 2 THE PAST PERFORMANCE CYCLE
BUYER PAST PERFORMANCE CYCLE
SELLER PAST PERFORMANCE CYCLE
Chapter 3 PAST PERFORMANCE AS STORYTELLING
PROVIDING JUST THE FACTS
PROVIDING CONTEXT
SHOWING IMPACT
INCREASING UNDERSTANDING
Chapter 4 PAST PERFORMANCE INFORMATION
GOVERNMENT REPOSITORIES
PRIVATE REPOSITORIES
FIRM REPOSITORIES
Chapter 5 PAST PERFORMANCE EVALUATIONS
RESPONSIBILITY DETERMINATION
CONTRACTOR PERFORMANCE MONITORING
PAST PERFORMANCE AS AN EVALUATION FACTOR IN SOURCE SELECTION
CLIENT PERCEPTIONS
COLLECTION METHODS
ASSESSING PAST PERFORMANCE WRITE-UPS
Chapter 6 DISPUTES AND PROTESTS
TIMING OF DISPUTES
CONTRACTOR RESPONSES TO AGENCY REVIEWS DURING CONTRACT PERFORMANCE
VENUE
BASIS OF APPEALS
CASE HISTORIES
Chapter 7 THE CHANGING FACE OF PAST PERFORMANCE
WHAT CAUSED PAST PERFORMANCE TO RISE IN IMPORTANCE?
WHAT WILL CAUSE IT TO CHANGE?
ARE THERE MODELS TO LEARN FROM?
HOW DO SUCCESSFUL FIRMS MANAGE THEIR PAST PERFORMANCE?
WHAT ARE GOVERNMENT BUYERS AND POLICYMAKERS DOING?
Chapter 8 THE FUTURE OF PAST PERFORMANCE
SHORTER CYCLE TIMES
INCREASED STANDARDIZATION AND DIGITIZATION
INCREASED ANALYZABILITY OF INFORMATION IN REPOSITORIES
MORE ROBUST REVIEWER IDENTITY
INCREASED REVIEWER ACCOUNTABILITY
INCREASED ACCESS TO INFORMATION
BROADER PARTICIPATION IN REVIEWS
MORE INTERACTION BETWEEN BUYERS SELLERS AND INTERESTED PARTIES
MORE PROMINENT USE OF SOCIAL RESPONSIBILITY METRICS
PAST PERFORMANCE AS A TRUE INDICATOR OF FUTURE PERFORMANCE
REFERENCES
GLOSSARY
INDEX
